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In a challenging economic environment, companies and organizations are looking for solutions that reduce costs and increase revenue through the intelligent introduction of automation in their businesses.

To win the award Altitude presented case studies on innovative solutions in fleet management and car tracking, the use of mobility in debt collection and on the use of video customer care in financial services.

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Altitude Software has successfully addressed many business challenges faced by companies within the on-premises contact center system market, with consistent innovation across its product portfolio. Moreover, the company has continually met the core business needs of its customers through a commitment to customer engagement and co-creation and by providing value-added services that fulfill significant business needs.

Frost & Sullivan Evaluation Report