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European Contact Center Benchmark

Download “The European Contact Center Benchmark 2014 Executive Summary” and get key indicators on the contact center industry evolution in 2014:

  • Contact center employment growth of 3, 6% in 2014;

  • Outsourcing represents 19, 3 % of contact center activity;

  • 2, 8 million positions in 35.500 contact centers;

  • The average contact center in Europe has 81 positions.

  • UK, Germany and France are the top three country markets by contact center seats;

This is the only European large scale study (30 countries) in Contact Center industry.
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