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Covid-19 Easyphone e Altitude


In times of pandemic and fear people demand immediate response and information more than ever.  
Do you, as many businesses, need to add personnel quickly to cope with the increased demand in your contact center?

We'll help you train your staff for FREE!

Need to train your agents?

Get them certified in 3 hours with Altitude Software e-learning course.

Benefits
• Taken online - easy and fast
• Better skilled agents
• Higher agent productivity
• Improved agent motivation
• Better campaign results, e.g. more sales
• Improved customer experience
• Certification increases business value and reputation

Available languages
  • English (UK),
  • Portuguese (Brazil),
  • Portuguese (Portugal),
  • Spanish (Spain)


Advanced skills on Agent Desktop and Best practices in customer interactions 

(includes the training course and the exam required for the certification) 

Need to train team leaders and supervisors

Get them certified in 5 hours with Altitude Software e-learning course.

Benefits
• Better team management skills, including agent motivation, training and control
• Advanced knowledge and skills in the use of Management Portal
• Ability to configure campaigns to optimize productivity, performance and results

Available languages

  • English (UK),
  • Portuguese (Brazil),
  • Spanish (Spain)

 


Altitude Xperience Team Leader

(includes the training course and the exam required for the certification)