The world has changed. Are you ready for the new normal?

Contingency plan, remote deployments, extended capacity and changes in the infrastructure. It´s now time to plan for a built-in resiliency into your business. Long-lasting resiliency and agility to continue adapting your organization to the new customer, new employee and new rules.

Microsoft and Altitude Software have both been implementing many scenarios these last two months. They joined their expertise to share with you their vision, experience and best practices, and bring you some blueprints of short- and medium-term actions for your Contact Center and Customer Service operations.

WEBINAR SERIES

Contingency and Back to Business

May 13, 2020 — 3:30 PM CEST / 9:30 AM EDT — Duration: 30min
First weeks of the COVID-19 crisis were fast. Most of the companies in the Contact Center industry were not fully ready to deal with a sudden need of 100% remote working and at the same time cope with the increased volume of interactions.

And how to get prepared for the deconfinement day? What do you have to be ready for?

Learn from Microsoft and Altitude Software accumulated experience from the projects they have been implementing for their customers. 

Reimagining the future
May 20, 2020 --- 3:30 PM CEST / 9:30 AM EDT --- Duration: 30 min
This crisis changed everything. It changed people. And these changes have a profound impact on all businesses. We understand that everything will be more remote and digital. But what do these changes mean for different sectors?

Learn how you need to change your business to get adapted to this new post-COVID customer, what new products and services will you need to create and how technology can help you in this rebound stage.