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Why Does An Ecommerce Business Need A Video Contact Center?

A Video Contact Center empowers businesses with:

  • in-store like experience
  • face-to-face interactions
  • reduced cart abandonment rates

Our customers are thrilled to interact with us through video. It´s a great form of achieving customer intimacy and improving customer engagement. Altitude Video enables us to increase NPS and FCR, reduce average handling times, and improve overall business results.

Contact Center Manager
Retailer, UK