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How To Deal With Social Distancing And Still Get Closer To Customers ? Use Video!

Video is an emerging channel where institutions like banks, insurance companies, retailers, healthcare facilities can engage with their customers face-to-face.

What's in it for my business?

These are just a couple of the benefits of adding video to your customer engagement strategy:

Improved Efficiency

Customers show, instead of trying to explain to agents what the issue is, receiving immediate feedback and improving FCR.

Personalized Experiences

Customers enjoy a real life and feature rich experience. Being connected with someone, face- to-face drives loyalty and trust.

What our customers say

"Video chat allowed us to break distance barriers. We talk to customers all over the country and achieve great levels of customer engagement and intimacy because our patients see a human, friendly face every time they reach out to us."
Spanish Healthcare Institution
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Would you like to know more?

Download the eBook and get important insights on the advantages of video enabling your contact center.


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