You will discover:

  • Which two technologies are expected to have a transformational benefit to the BPO market
  • Which 18 offerings are expected to have high benefit to BPOs (15 reaching maturity within 5 years!)
  • The four service delivery models for BPO and which are experiencing the greatest response from buyers

The Outsourcing market is seeing major changes in service offerings and business models as technology is increasingly embedded into services.

Intelligent Automation for Infrastructure Managed Services, Customer Journey Analytics, Business Process as a Service, and many other business process and consulting services trends. Get the complete analysis of each of the trends – emerging, growing, maturing and plateauing – their business impact and current market penetration.

Gartner BPO Hype Cycle 2017

Make the Right Investments and Lead the Outsourcing Industry.

Download now the full report for in-depth insights!