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25years Altitude - Final Logo White OK-01

Celebrating 25 years!

Altitude Software:  Your Intelligent Hub for the Digital Customer Journey

#Altitude25

26 & 27 November 2018
Madrid, Spain
ABOUT THE EVENT
Did you know that back in the 1930s the average lifetime of a company was 67 years? And now it is only 15!
In today's hectic world, not many companies have the opportunity to reach the landmark we reached this year. 25 Years of Altitude Software! We are also fortunate to have fantastic Customers and Partners to accompany us throughout this journey.
We are hosting our 25 year celebration and the event will be held in Spain, at the Casino Gran Via, Gran Via 24, Madrid. We can't celebrate this amazing date without you!
Come and enjoy this unique event and share your experiences with peers, industry experts and the Altitude Software Team.
 
Locations
 

November 26th

Welcome Cocktail | 6PM - 8PM

Location:

November 27th

1-day Event | 9AM - 6:30PM

Location:

amalavida casino_gran_via_w


The Speakers

Alfredo Redondo CEO Altitude
Alfredo Redondo
CEO
Altitude Software
Raquel Serradilla Altitude
Raquel Serradilla
Executive VP
Altitude Software
Nick Bandy SpeechIQ
Nick Bandy
CEO
SpeechIQ
Luis Alvarez Satorre
Luis Álvarez Satorre
Digital Advisor
Author of “Becoming a 3DCEO”
João Rosa de Carvalho PT empresas
João R. de Carvalho
Director Business Solutions
PT Empresas
Carlos Villa Ilunion
Carlos Villa Otermin
Sales Director
Ilunion Contact Center BPO
Speaker Image
Alberto Hernández
Digital Transformation Manager
Atento
Fernando Suarez Securitas
Fernando Suárez
Head of Marketing & Sales IT
Verisure Securitas Direct
Juan Carlos Rojas Sistemcobro
Juan Carlos Rojas
President
Sistemcobro and COLCOB
Samira Khamis Ibrahim
Samira Khamis Ibrahim
Head of Outbound Unit
ETISALAT
Waleef Qattan KIB
Waleef Qattan
E-Banking Delivery Channels
Kuwait International Bank
Natalia Bochan CMO
Natalia Bochan
CMO
Altitude Software
Rogerio Neiva Altitude Software
Rogério Neiva
Sales Account Manager
Altitude Software

Agenda

Altitude Software: Your Intelligent Hub for the Digital Customer Journey

Along these 25 years, we've built many unbelievable relationships and facilitated many connections for our Partners and Customers. We've become a Hub in our ecosystem. Our 25 anniversary agenda is built to show you different parts of this ecosystem, in which you can build more meaningful connections, and we invite you to share your vision and experience too!

18:00
-
20:00
Welcome drinks
A great start at a fantastic place just two steps from Gran Vía. Drinks, anyone?
09:00
-
09:30
Guests Reception
Registration & welcome coffee
09:30
-
10:45
Digital Customer Engagement: Ecosystem evolution
• Opening: "Altitude Software: your intelligent hub for Digital Customer Engagement", by Alfredo Redondo
• Keynote, by Luis Álvarez Satorre - Digital Advisor
• Family picture
10:45
-
11:15
Networking Coffee
Connect with people over a cup of coffee
11:15
-
12:30
Big 5 Hubs vision
5 industries are really big in Customer Engagement: Financial, Insurance, Telecommunications, Utilities and BPOs. We invite them all to share their vision of how Customer Interactions have changed in the last 25 years
12:30
-
14:00
Innovations Hub: New destinations, new vehicles
Innovations is what drives our businesses up. Many of our partners and customers innovate with us bringing to life amazing projects and new products. We are excited to have them here sharing these experiences and achievements with you!

• Guest Speaker: Nick Bandy, CEO of Speech IQ - Speech Analytics: Driving Stronger Call Center Performance
• Maximizing the efficiency of telesales campaigns - The ETISALAT Case Study, by Samira Khamis Ibrahim
• The online patient: Health in the IoT era - The PT Empresas Case Study, by João Rosa de Carvalho
• KIB harnessing innovation to improve the customer experience - The Kuwait International Bank Case Study, by Waleef Qattan
14:00
-
15:30
Networking Lunch
Good food in good company
15:30
-
16:30
Connections Hub: Business Networking & Demo Zone
In this Connections Hub we will offer you a room to make more meaningful connections with companies from all over the world or watch demonstrations of some innovative products in the Demo Zone.

• Parallel room: Business Networking
• Parallel room: Demo Zone
 ◦ Xperience Proactive: On demand Cloud Multimedia Contact Center
 ◦ Conversational Assistants: Chat, Bots and Process Automation
 ◦ Voice of the Customer and Employee Engagement
 ◦ Omnichannel Customer Journey: Full customer service journey implementation
16:30
-
17:30
Entertainment Hub
Entertainment for everyone! Poker or Cocktail masterclass?
17:30
-
18:30
Gift ceremony & Networking drinks
• We have prepared very special gifts for you, don't miss this part!
• Relationships with customers, partners, peers - that's what we all value the most. Build relationships in a relaxed atmosphere with a great music.

Additional Information

 
Accomodation

Recommended hotels, nearby to our event venue:
 
 
 
Also, there are parallel activities being organized for some customers/ partners travelling from outside Spain (visit to customer offices, attending CMS 10º Congreso Nacional de Credito, etc).
In case you are interested in joining, please contact asmkt@altitude.com. 
Exclusive Sponsor
speechIQ-logo
Interested in promoting your brand? Take a look at our sponsorship package!
 
*Exclusive event by invitation only. If you would like to join, please contact asmkt@altitude.com