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Americas Innovation Lab Enables Customer Experience Digital Transformation


The Americas Innovation Lab is a new Altitude solution development center in São Paulo, Brazil. Its main goal is to develop and bring to market local digital transformation knowledge and capabilities, and to accelerate innovative processes and solutions for introduction in the regional and global market.

 The Americas Innovation Lab is part of Altitude’s R&D organization, led by Chief Technology Officer Miguel Vital, and is headed by Francisco Virgilio, an experienced Altitude executive with over 20 years’ experience developing and managing customer interaction management solutions and projects in the region. The Lab team will work with a network of technology and business partners to accelerate the go-to-market.

 “The Lab innovations will help us meet the demand for new solutions that help companies profit from ongoing digital transformation in a developing and dynamic region” states Frederico Dias; President for Latin America at Altitude. “It is part of our commitment to continue to invest, develop and have an impact in a region that is very important for the company”. Learn more here.


Altitude Xperience Proactive Gets Chat


Recent research shows chat and messaging growing from 6% to 16% of contacts by 2019, with studies showing that faster response and improved first contact resolution are perceived as key benefits of using chat

The availability of chat integrated with Altitude Xperience Proactive provides companies with a real-time communication channel in the website that improves first contact resolution and enables sales. It can keep information of all individual customer interactions together and make them available to agents, that become more effective and productive.

Altitude Xperience Proactive out-of-the box integration with LiveChat is simple to configure, synchronizes visitor chat information and agent status, allows to view LiveChat information in the Altitude interface, provides powerful analytics and is easy to manage. LiveChat is a real-time, live-chat software tool with over 20.000 customers in 140 countries.

To learn more about Altitude Xperience Proactive with LiveChat click here.


Telemarketing with Xperience Proactive


Altitude Xperience Proactive is a solution focused in automating and delivering productivity in outbound activities that are central to achieve increased business results and effective customer service. The Altitude Xperience advanced functionality, high scalability, setup simplicity and flexible subscription plans, enable accelerated business impact.

See how to opimize your contact list with Xperience Proactive. Check our webinars. Or learn more about how Altitude Xperience can help businesses here and watch the demo.


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