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Altitude Launches Certified Professional Program


Altitude is launching a new Certified Professional Program, investing in customer and partner success and meeting the growing demand for Altitude-certified contact center professionals. Altitude is rolling out certification for seven contact center professional profiles:

  • Contact Center Agent
  • Contact Center Team Leader
  • Contact Center Manager
  • System Administrator
  • Technical Support
  • Pre-Sales
  • Solutions Developer

The courses and exams will be administered online through the new Altitude University Knowledge Hub platform. The formal certification increases the value and expands the access of professionals and companies to a community of more than a thousand customers and partners in 80 countries worldwide. Learn more about our new certification program here.

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Altitude Training Now Available in Interactive Virtual Classrooms


Altitude University is providing more Training options. The courses already delivered onsite in Altitude premises or in partner and customer facilities, will now be regularly delivered in an interactive virtual classroom environment accessible from any location with internet access. Trainees can achieve the same results of an onsite training while reducing travel costs and time.

Altitude University helps contact center professionals build their careers, while providing organizations with a trusted indicator that potential employees or service providers have the right skillset to deliver on projects in this competitive industry. To learn more about Altitude University courses, click here.


Altitude Announces New Lisbon Headquarters


Altitude Software has announced new headquarters in Lisbon. The new address is Rua Frederico George, nº 37 A, Alto da Faia, 1600-468 Lisboa, Portugal. All contacts remain the same.

The move stems from Altitude’s need for additional space and better facilities to accommodate growth and facilitate companywide evolution. The new office occupies three floors in the “Natura Towers”, two modern, eco-friendly office buildings. Altitude’s Lisbon Headquarters are home to nearly 200 highly qualified people, including the company main R&D facility, it’s global customer assistance team, and a major shared services center.


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