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Note from the Editor:

Yes, you read correctly, this is our December newsletter, you didn’t time travel.  We know you’ve been very busy in the last few weeks, and decided to send our newsletter now, just to make sure you don´t miss it among the tons of end of year and holidays emails (we get tons of them too!). Now you can enjoy our newsletter. Get off to a good start in 2018!



Our Most Popular Blog Posts in 2017

Our experience as a vendor in the customer experience journey global market in the last 25 years is a source of insights and lessons on how organizations can excel in managing the entire customer experience and reap enormous rewards.

Our Blog seeks to share with a wider audience our knowledge and points of view in issues critical to businesses around the challenges of customer experience, contact center operations, customer interaction management, etc.

During 2017 we have published over 50 blog posts in four languages on all sorts of issues in customer experience. Find out the top three for our readers in each language.

Get the latest thinking on what it takes to win the hearts and minds of customers. In English, Spanish Portuguese and French.



10 Years Sponsoring the Best Contact Center Professionals in Spain

Altitude, together with industry associations, celebrates a decade sponsoring and co-organizing the Fortius Awards, aiming to reward and celebrate the best professionals in contact centers. The Fortius Annual Awards are now organized in Portugal (2nd edition) and Spain (10th edition) to find the best contact center manager, supervisor and agent in these countries.

Altitude has a long-term policy of promoting and sponsoring excellence, best practices and professional standards in the contact center markets where it has a presence. You can find out more about Fortius Awards Spain here (in Spanish). And in Portugal here soon (in Portuguese).



Altitude New Offices SP 1.jpg
New São Paulo Headquarters

Altitude has relocated its headquarters in São Paulo, Brazil to WeWork Torre JK, at Avenida Presidente Juscelino Kubitschek, 2041, Torre D, 04543-011 São Paulo (13-106 / 13-107). All contacts remain the same.

The move stems from Altitude’ need for new facilities to accommodate growth and facilitate companywide transformation. “WeWork Torre JK” is part of WeWork’s innovative workspace concept that seeks to increase productivity, innovation, and collaboration. Altitude’s São Paulo Headquarters are home to a team of more than 60 people, including an innovation center, and a major customer assistance and shared services center for the Americas.

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