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Start Building a Contact Center for the On-Demand Society

We live on a “On-Demand Society” where the only way a company can come close to meet our needs and demands is by trying to anticipate our behavior, shaping it and getting the most appropriate tools to enhance customer interactions or “golden moments”. This is what we call Building a customer journey. Read this article on how to build and maximize the advantages of this type of model by following four key requirements. (in English, Spanish, and Portuguese).
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What Routing Strategy for your Contact Center?

Are you not sure about the routing strategy that you should use to meet the current needs of your business? Read our blog to learn about the essential routing strategies and how each of them meets different needs according to the specificities of your contact center and the required levels of customer service.


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From ACD to Xperience. Learn What It All Means.


Puzzled by Contact Center terms and jargon? The Altipedia is a handy guide that explains contact center business and operational terms and helps you learn how to excel in the interactions with your customers and how to optimize your customer experience. Plus its available in English, Spanish, Portuguese and French!


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