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Improving Productivity with Intelligent Contacts


In today´s competitive marketplace companies must increase productivity and maximize revenue opportunities while ensuring compliance with outbound regulations and managing information security. Consumers like to be informed and accept proactive communications from companies they do business with; however, they also want information that is relevant to their interests.

Check how our Altitude Dialer solution automates and adds intelligence to the dialing process. It leverages customer information to successfully call a contact, taking into consideration the available human resources and compliance with legislation. You might also want to check this blog post on how to use each dialing mode to achieve your business goals.


Ten Years of Customer Service Quality Certification


Altitude has renewed the ISO 9001 certification for its global customer assistance operations. It first certified its customer assistance in 2007.

“Quality is a business imperative for Altitude, as we strive to deliver an unmatched customer experience. Customers recognize our world-class technical support and our continuous investment in adding value to their businesses” stated Sonia Comajuan, Chief Customer Care Officer at Altitude. “The ongoing ISO 9001 certification is a clear signal that we are aligned with the best customer experience practices in the market and it means that companies can trust Altitude’s customer oriented methodologies”.

Companies rely on Altitude solutions for the delivery of business-critical applications, and on Altitude services to provide the highest quality of support. The voluntary certification assures customers of continued and ongoing improvements in delivering global customer support. For more information on Altitude Customer Assistance and Support click here.


Recognition for the Best Contact Center Professionals


Altitude, together with industry associations, is sponsoring and organizing annually the Fortius Awards, aiming to reward and celebrate the best professionals in contact centers. The Fortius Annual Awards are now organized in Portugal (1st edition) and Spain (9th edition) in a partnership with local industry associations, to find the best contact center manager, supervisor and agent in these countries. Hundreds of applications are received each year to be analyzed by an industry jury.

In February 23rd, the Spanish Contact Center Industry got together to award great professionals in the categories of Best Agents, Best Supervisor and Best Coordinator. In the first category, the award went to professionals from Emergia, Atento, Liberty Seguros and Konecta; on the second one, the award was given to Securitas Direct  and the last one to Grupo GSS.

In March 9th, it was the time for the Portuguese event. Teatro Thalia in Lisbon was the place for the gala that awarded professionals from ManPower and TAP Portugal as Best Agents, alongside great people from MCall, ManPower and Connecta, as Best Supervisors, and from ManPower as Best Coordinator.

Nowadays, the customer experience is of the outmost importance for business development, and a good customer experience needs the support of great teams and great people. Altitude has a long-term policy of promoting and sponsoring excellence, best practices and professional standards in the contact center markets where it has a presence.

You can find out more about Fortius  Awards Portugal here (in Portuguese) and Fortius Awards Spain here (in Spanish)


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