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How SMEs Can Grow Their Business


Cloud-based customer interaction solutions enable small and medium companies and organizations that want to grow their business and differentiate by providing a great customer experience. These companies can think big and act big by operating contact centers with next to no infrastructure, that are simple to set-up, easy to operate, secure and highly-scalable, with competitive and very flexible costs.

Altitude’s new solution for SME’s aiming for growth is the Altitude Xperience Proactive – This cloud-based solution is focused in automating and delivering productivity in activities that are central to achieve increased business results and effective customer service. Features include agent and supervisor web desktop; inbound and outbound voice with callback; outbound and inbound tools (routing); TCPA compliance and SSL encryption, etc.

From the outset, companies face a competitive market and customers that demand quality, flexibility, and speed. In such volatile conditions, ensuring a good customer experience should be done with careful investment and predictable costs, retaining maximum flexibility and the ability to scale to meet service challenges or solve emerging business problems.

Learn more about our Altitude Xperience solutions here, watch the video or our introductory webinar.




How to Win the Hearts and Minds of Customers


New research from Accenture show that 55% of 25.000 consumers surveyed in 33 countries have switched service suppliers because of a bad customer experience, with 76% of these vowing not to return. Poor customer service has created a “switching economy” that has grown 26% worldwide in five years.  

Because building better customer experiences is now of the outmost importance for companies in competitive markets being impacted by digital transformation, Altitude is keeping a blog to contribute to the conversation about the challenges of building and delivering customer experiences that create value for businesses. And it is published in English; Portuguese; French and Spanish.

The Customer Experience Challenges Blog gets contributions from a community of professionals focused on solving and understanding the challenges of engaging with customers in multichannel settings. Posts seek to share knowledge and points of view on the challenges of customer experience, contact center operations, customer interaction management, etc. Almost 100 posts have been published so far in English, Spanish, Portuguese and French. If you want to become a contributor contact us at social@altitude.com


Altitude Announces Vice President for Global Delivery Transformation


Altitude announces the appointment of Daniel Lopez as Vice President for Global Delivery Transformation. Daniel will be leading our Global Services Delivery transformation project worldwide. His mission is to ensure the efficiency and continuous improvement of our services delivery model, synchronized with Altitude’s product and channel management strategies.

Daniel has 20 years’ experience in the Telecommunications and IT industries, with an extensive experience on managing multidisciplinary teams in different geographies, covering support services, managed services, operations, professional services, services sales and project management. In addition to international executive positions in major telcos and communications players throughout Latin America and Canada, Daniel has also led the Altitude operations in Latin America for two and a half years. He has a Computer Science degree by the Pontifícia Universidade Católica de Goiás (PUC-GO), Brazil, a Network Specialist title by Universidade Salgado de Oliveira (UNIVERSO), Brazil, and a MBA title by Fundação Dom Cabral (FDC), Brazil.


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