header_experience_june18.png
Screenshot_3.png

Do you want to WOW" your customers?

You’re more than aware of the fact that a business only thrives if its customers are happy. You also realize that your business would greatly benefit from a customer engagement solution.

However, you have doubts about whether a contact center solution is what you need. Is that your case? Let me tell you that Altitude helps all businesses, regardless of size or operation, to give their customers the best experience.

But you don’t have to take our word for it. Listen to Logic, a Logistics company in Portugal, they want to share their experience and tell about how they use Altitude Xperience to engage with their customers.

experience_image_gartnerreport.png

Make the right Investments and Lead the Industry

Did you know that, according to Gartner: 

- Intelligent automation can deliver cost reductions of more than 50%?

- $15 Billion of intelligent automation technologies have already been purchased? 

- Customer journey analytics are attracting an increasing amount of interest in several industries and from multiple functions? 

Get the latest knowledge from Gartner and learn more about how Altitude’s 25 years of solutions and expertise, quality of delivery and strong relationships drive the growth and margins of leading outsourcers.

Access a Complementary Gartner Report.

gdpr_blogpost-1

What are the questions and opportunities that confront privacy leaders when engaging third-party service providers?

And how to scrutinize and make sure that your service providers meet the minimum requirements from your existing policies? 

Do your Service Providers ensure Privacy Protection?

In a Post-GDPR world, companies need to develop vendor selection criteria and control mechanisms to protect their data wherever it travels, across the entire data life cycle.

Download a complementary Gartner Report Beyond GDPR: Select and Control Your Service Providers to Ensure Privacy Protection”  or get Altitude’s new White Paper and Case Study on how GDPR Can help companies create business value in the contact center.

Benchmark your Contact Center

"The European Contact Centre Decision-Makers' Guide 2018" from ContactBabel is a major report studying the quantified performance and HR aspects of European Contact Center operations, including comparisons with US and UK operations. 

A survey of 168 Contact Center decision makers provides valuable indicators on issues like agent attrition, salaries, performance metrics, cost per contact, customer experience, etc. 

Find out more. Download Full Report.

contact-babel
34470489_2004923202851919_7172104774500745216_o

Market Recognition! Altitude wins the "Brazilian Oscar" for Customer Service Excellence

Altitude Xperience solution won the Predictive Dialer category at the XIX edition of the Consumidor Moderno Award for Customer Service Excellence.

According to the organizers, "the Altitude solution won based on the direct evaluations of its clients and / or users, having the highest average of its segment. The score was based on the tripod formed by the following indicators: customer satisfaction, continuity of use and recommendation for third parties".

Take a look at the ceremony award photos here! You can also find out more about our solution by visiting our website.

Looking forward to meeting you in Vegas!

CCW, the world’s largest customer contact event series, heads to Las Vegas, June 18-22nd. 2,500+ customer contact executives will be there, and Altitude will be in the Expo Hall at booth #924.

Come see us! Use our discount code, 19CCW_ALTITUDE, to get 20% off your registration.

Pullback-Curtain-ccw-1
BAHRAIN

Tamkeen wins the "Best Middle East Government Call Centre" Award for 2018

Bahrain-based organization increases operational efficiency and bolsters commitment to customer service excellence with Altitude-powered Contact Centre.

Specific benefits experienced by Tamkeen since the Altitude Customer Interaction Management solution implementation such as reduced Average Handling Time (AHT), generate comprehensive activity and performance analysis reports for agents, campaigns and the overall Tamkeen customer service operations.

Do you want to know more about Tamkeen and its achievements? Go to Altitude Software MENA Facebook Profile!

Has your team already moved towards GDPR compliance? Training will push them to!

This is our final goodbye! Do not leave us, please  ! Let´s communicate better! Stay with us, you won't regret it! Stay in my inbox! DELETION NOTICE!! Welcome to the amazing GDPR!  

These are just a few examples of email subjects that clogged the inbox of every European citizen with an email address and a phone last week. I´m sure you were no exception as it was nearly impossible to stay away from all the references to GDPR.

Discover more in our blog post!

logo-altitude-university-horizontal
blog_icon

Read our blog!

Get our latest blog posts on the GDPR Reality and on the high stakes game that is data security in a Post GDPR World.

Sign up to get the latest blog posts!


We have a busy Events calendar ahead!

In the next weeks Altitude will be at:

  • Connex 2018 - June 12th - Mexico
  • Connex 2018 - June 14th - Brazil
  • CCW - June 18-22nd - Las Vegas, USA
  • Landing Jobs Festival - June 29-30th - Lisbon, Portugal

If attending or interested in any of these events and would like to chat with anyone from our team don't hesitate to drop as a line and we'll be happy to schedule some time. See you there!

calendar_icon-02
New call-to-action

Make your voice heard!

We have partnered with G2Crowd because your voice is important for us and also very powerful for your peers.  If you are an Altitude customer and use Altitude solutions we just ask some minutes to drop a review here. It would be appreciated!

  Facebook Link     Twitter Link     LinkedIn Link     Instagram Link  

About Experience and Altitude Software 
Experience is the newsletter of Altitude Software. Altitude Software (www.altitude.com) is a global provider of omnichannel solutions to deliver great customer experiences. Its solutions help companies and organizations unify all customer interactions and become more customer-centric. More than 300.000 users in 1100 customers in 80 countries use Altitude Xperience solutions to manage in real time enterprise functions like Customer Service, Telemarketing, Debt Recovery; Help Desk; Citizen Attention, etc. Altitude Software can be reached at +351 21 412 98 00 or emailed to online@altitude.com 

Copyright and caution notice 
This document is intended for information purposes only. The information of this document is subject to change without notice and does not represent a commitment of Altitude Software in the future. 

© 1993-2018 by Altitude Software SA. All rights reserved.