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Download our most recent whitepaper and unveil the “7 Steps to Win the Social Customer Service challenge”:

  • Monitor the Social Media channels

  • Unify Service Across your channels

  • Unify your customer history

  • Unify your knowledge and applications

  • Deliver Omnichannel proactive service

  • Measure your business performance

  • Bring Social Media to your business processes 

This paper outlines the business case for giving customer service organizations, normally housed in contact centers, a much bigger role in companies’ social media.