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"The growing acceleration of digital, automation and analytics services is rapidly changing the fabric of business process services and outsourcing." *

  • The worldwide BPO market is forecast to grow steadily at 5.1% CAGR from 2015 through 2020;
  • By 2020, digital, automated and advanced analytics will account for 45% of revenues;
  • Growth for voice-based interactions to plateau just under 55% of revenues;
  • Complexity increases cost per call by 12% to 15%, but overall margins improve by 5% to 10%.

* Gartner, Predicts 2017: The Future State of Business Process Services and Outsourcing, TJ Singh | Cathy Tornbohm, 18 November 2016

How can you capitalize on this change? 

 

Six of the Top 12 Customer Management Outsourcing Companies are Altitude Customers *


*Ranking by Revenue, Proforma analysis