<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=33098&amp;fmt=gif">
banner_cz_fs.jpg
Discover the 5 pillars on which cities should base their strategy, when looking for an omni-channel citizen engagement:

 
  • Promote engagement through self-service tools
 
  • Track private-sector trends in channel preferences
 
  • Publish engagement data to highlight responsiveness
 
  • Use engagement data to optimize service delivery
 
  • Put the citizen at the center of design

 
Download the Paper from Frost & Sullivan. 

lineamadrid

Linea Madrid adopted an omni-channel approach for citizen engagement. In one year they reported an increase in the number of processes handled online of over 50%, and also in interactions via phone and face to face. Even so they managed to report €1.7 million in savings.