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Knowledge
 
 
     
 

Training to Make the Most of Your Contact Center

 
   
 
Altitude University now offers a wide variety of training courses (check our catalog in English, Spanish, French and Portuguese), delivered at our facilities, in virtual classrooms, or as e-learning, making our training available to professionals anywhere, at any time. Check our Training Calendar for the second half of 2017 (in English, Spanish, French and Portuguese). To access our training courses you can register for free in the Altitude University Knowledge Hub. Feel free to contact us at altitude.university@altitude.com.
 
 
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Learning
 
 
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Should Your Contact Center Agents Have All the Answers?

 
   
 

According to a recent global survey, getting a satisfactory answer and being connected to someone knowledgeable are the most important prerequisites to a great customer experience. Check our Blog to learn why building a repository of answers to common problems and automating the process of retrieving the right information very quickly leads to a faster issue resolution in your contact center.

 
 
 
 
Business
 
 
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Start a Contact Center in Five Steps!

 
   
 

After analyzing your business, you have identified that a contact center is the answer to your purposes and objectives. But do you know what to do next? Where to start? Here are a few things you need to consider to start your contact center. Or download our ebook! (in English, Spanish or Portuguese).

 
 
 
Webinar
 
 
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August 8th: Hire a Robot – Operational Efficiency Through Workflow Automation

 
   
 

We are inviting you to the first of our “On Demand Webinars”, a series of short online sessions designed to provide businesses with knowledge and insights that will transform the way you see your business.

On August 8th, from 11h00 to 11h20 we will show you the impact of process automation using Altitude Workflow and Robotic Process Automation. Don’t miss this opportunity and register, free, for this first webinar (in Brazilian Portuguese), Click here to get more information and register.

 
 
 

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Every month get the latest on how to unify sales and service, engage customers through all interaction channels, and achieve a single view of each customer. You will never walk alone! Subscribe Now!

 
 
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