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Innovation

 
 
     
 

Artificial Intelligence Pairs Agents and Customers to Increase Business Results

 
   
 

Altitude and Afiniti have formed a new strategic partnership to deliver better customer experiences and optimize business results in Contact Centers. Altitude’s customer interaction management solutions can now be pre-installed with Afiniti’s artificial intelligence solution, which is used to discover, predict and develop knowledge of patterns of interpersonal behavior to pair customers with agents in contact centers, and to significantly improve contact center performance.

The first deployments of Altitude and Afiniti joint solutions are already having significant business impact in financial services companies in Latin America. Learn more here.

 
 
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Customer Service

 
 
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AI-Powered Case Management for Omnichannel Customer Engagement

 
   
 

Altitude and Comways announced the integration of chatbots and voicebots on a powerful case management solution fully integrated with Altitude’s omnichannel customer interaction solutions.

The Case Manager solution delivers automated and customized end to end customer engagement workflows. It allows customer service to create, classify and manage cases and activities identified by customer, across channels. Already adopted by leading organizations across Europe, the Case Manager solution by Comways is now available with new Artificial Intelligence features, in a bundled offering with Altitude, that enhances customer experience and contact center performance. To learn more click here.

 
 
 
 

Knowledge

 
 
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Are you GDPR Ready?

 
   
 

The European General Data Protection Regulation (GDPR) takes effect on May 25, 2018, and it aims to create a stronger, harmonized data protection legal framework throughout the European Union, with the aim of giving citizens more control over their personal data, while imposing strict rules on companies who host and process this data.

Despite that fast approaching deadline, a recent survey of 900 business decision makers worldwide shows that almost half (47%) fear they won’t meet the requirements of the legislation. Data protection has always been important. Now it’s becoming urgent. We have compiled 10 questions you should be asking to find where your company stands in the process to adapt to the new rules. Read our blog post.

 
 
 

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